Privacy Policy for Jeevasetu

Last Updated: [30-11-2025]

Jeevasetu (“we”, “our”, “us”) is a non-profit, charity-driven platform designed to help individuals locate medical services, charitable support, and related resources. We are committed to safeguarding the privacy and security of the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the Jeevasetu website and related services (“Services”).

1. Information We Collect

1.1 Personal Information You Provide

Depending on how you use Jeevasetu, we may collect:

  • Contact information: name, email address, phone number.
  • Location details: city, state, or approximate location to show relevant services.
  • User inquiries: information submitted via contact forms, request forms, or feedback.
  • Voluntary submissions: information you provide when registering as a donor, volunteer, or service provider.

We do not intentionally collect sensitive medical records. If users voluntarily share such details to request assistance, they do so at their own discretion.

1.2 Automatically Collected Information

When you visit the site:

  • IP address
  • Browser type and version
  • Device information
  • Pages viewed and interaction data
  • Cookies and similar tracking technologies

This data helps us improve website functionality and user experience.

2. How We Use Your Information

We use your information to:

  • Provide and improve our service-finding platform
  • Respond to inquiries and connect users with resources
  • Facilitate communication between users, volunteers, and service providers
  • Improve website security, functionality, and performance
  • Conduct analytics to enhance service coverage
  • Comply with legal obligations

We never sell your personal information.

3. Sharing Your Information

We may share your information only in the following situations:

3.1 With Service Providers or Volunteers

To help match users with medical or charitable support, we may share relevant details you voluntarily provide.

3.2 Legal Requirements

We may disclose information if required to:

  • Comply with law or government requests
  • Protect the rights and safety of users, volunteers, or the public
  • Prevent fraud, misuse, or security threats

3.3 With Your Explicit Consent

We share additional information only when you give clear permission.

4. Cookies and Tracking Technologies

Jeevasetu uses cookies to:

  • Improve site navigation
  • Remember user preferences
  • Understand website traffic patterns

You can disable cookies in your browser settings, though some site features may not work properly.

5. Data Security

We use administrative, technical, and physical safeguards to protect your data.
However, no method of transmission or storage is completely secure. We strive to protect your information but cannot guarantee absolute security.

6. Children’s Privacy

Our services are not intended for children under 13.
We do not knowingly collect information from children.
If you believe a child has provided information, please contact us so we can delete it.

7. Data Retention

We retain your information only for as long as necessary to:

  • Provide services
  • Comply with legal obligations
  • Resolve disputes
  • Maintain accurate nonprofit records

You may request deletion of your data at any time.

8. Your Rights

Depending on your region, you may have rights such as:

  • Access your personal data
  • Request correction or deletion
  • Withdraw consent
  • Opt out of communications
  • Request data portability

Contact us to exercise these rights.

9. Third-Party Links

Jeevasetu may link to external websites (e.g., hospitals, NGOs, service providers).
We are not responsible for the privacy practices or content of third-party websites.

10. Changes to This Policy

We may update this Privacy Policy periodically.
Updates will be posted on this page with the “Last Updated” date.